We’d rather fix a problem than argue about it — most “refund” requests turn out to be a setup issue our docs or support solve in minutes. This policy explains when money actually goes back, and how. By placing an order you accept it as part of our Terms of Service.
1. When you’re eligible
- You paid and no key arrived. Payment confirmed on-chain, no key issued — that’s on us. Full refund or immediate replacement, your choice.
- The loader won’t run on a supported setup. If the loader fails on a system that meets the requirements on the product page, and support confirms it after working through it with you, you get a full refund — request it within 24 hours of purchase, key unactivated.
- Detected before you ever activated. If a product goes Detected on the status page before your key’s first launch, ask within 24 hours for a full refund or a swap to another game.
- Accidental duplicate. The same product bought twice within an hour, second key untouched — we refund the duplicate.
2. When you’re not
- The key was activated. Activation is delivery — the subscription started and the product ran on your machine. What happens in-game afterwards doesn’t change that.
- The game publisher banned your account or hardware. That risk is disclosed before you buy, on the product page and in the Terms.
- Your hardware or Windows version is below the requirements published on the product page.
- You shared or resold the key, or asked for the refund more than 24 hours after purchase.
- The order was paid with stolen funds.
3. How to request one
- Go through the contact page with your order number (it starts with
PK-) and the email you bought with. - Say what went wrong. For loader problems, a screenshot or a short recording of the error speeds everything up.
- Support may ask you to try a fix first — the same fix usually rescues the purchase, which is faster than any refund.
- We answer within 24 hours. Approved refunds are sent within 3 business days.
4. How refunds are paid
All payments here are cryptocurrency, so all refunds are too. Approved refunds are, at your choice:
- Sent back in crypto — same coin, to the address the payment came from (or another address you confirm from the order email), minus the network fee the transaction costs.
- Swapped for a replacement key — same product or another one, with the difference settled either way.
Crypto transactions can’t be reversed by anyone, including us — a refund is always a new transaction we send. That is also why there is no chargeback process here: the only path is talking to us, and we do answer.
5. Payment mishaps
- Underpaid — the order won’t complete. Contact support with the transaction ID; you can top up the difference or have the partial amount returned minus the network fee.
- Overpaid — the order completes and we return the excess on request, minus the network fee.
- Wrong network — coins sent on a network we don’t list for that coin (for example USDT outside TRC-20) are usually unrecoverable. Contact us anyway; if it’s technically recoverable on our side, we’ll try.
- Rate window expired — payments that arrive after the quoted window may no longer match the price. Support settles the difference manually.
6. Statutory rights
Nothing here limits rights that consumer law gives you and that can’t be waived. For EU consumers: the right of withdrawal for digital content ends once delivery has begun with your express consent and acknowledgement (Directive 2011/83/EU, Art. 16(m)) — you give that consent at checkout, and delivery begins when your key is issued.