Loader Connection Error or Infinite Loading

If the loader keeps spinning or shows a connection error, it can't reach our servers. Try the fixes below in order and test the loader after each one.

1. Try another connection

Some internet providers block or throttle the connection to our servers.

• Restart your router.
• Try a different network, such as a phone hotspot or another Wi-Fi.

2. Use a VPN

Our servers are in Europe. From some regions, mainland China for example, you'll need a VPN.

1. Install Cloudflare WARP. It's free: one.one.one.one.
2. Connect and open the loader again.
3. If WARP doesn't work, try another VPN and pick a UK server first, then any other European country.
4. Once the loader shows its success message, click OK. You can then disconnect the VPN.

3. Change the VPN server

Already on a VPN and still stuck? The server you're on may be congested or blocked. Switch location and try again. European servers usually connect best.

4. Check for network restrictions

School, work and public networks often filter traffic.

• Switch to a home or personal connection.
• Temporarily disable any firewall or filtering software and test again.
• Make sure Windows Defender is off, because its firewall rules can block the loader too.

Still not connecting?

Contact support and include:

• your country or region
• whether you used a VPN, and which one
• the exact error message, if there is one

For other loader problems, see the troubleshooting guide.